How To Buy
You can place your order by contacting any of our authorised retailers.
We recognise that an important part of making your purchase decision is a consideration of colours, fabrics and finishes. Please contact us and we will send you our material sample pack.
WHEN YOUR FURNITURE ARRIVES
Please make sure to inspect the packaging and/or your furniture thoroughly when it arrives. Naturally we do whatever we can to ensure your furniture arrives in pristine condition. Unexpected things do happen though, and the below explains what to do when they do.
Should your furniture arrive damaged
In the event your furniture and/or the packaging arrives damaged, you should note this on the delivery note (local delivery) or the Bill of Lading (curbside delivery). Report the damages to the retailer where the products were purchased, as below.
In case of curbside delivery: as long as you note any damage to the crate on the bill of lading you can sign for your furniture. Given our packaging it is likely your furniture is fine. If you can, take pictures of the damage to the crate(s), then proceed to unpack and inspect the furniture.
Next, call customer service at your retailer to notify them of the problem. Please Note: we will not be able to accept any claims made later than 24 hours after the arrival of your furniture.
We try to package our products as efficiently as possible but our principal goal remains to protect your furniture during delivery. This means you will have some trash once you unpack your order, so you will be tempted to throw away this packaging. However, if for any reason your shipment arrives damaged, please retain packaging for further inspection. Failure to do so might void your claim.
Once uncrated, please use only your hands to open the packaging. If you do not, you might unknowingly damage your furniture. The damage done by not observing this guideline is very typical, and can be identified beyond doubt. Unfortunately, we will not be able to repair, replace or otherwise compensate you for any furniture that bears these marks.
PRIVACY AND SECURITY
We value your trust. We gather only the customer information that is needed to conduct our business efficiently. We do not rent, sell or exchange information about our customers.
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