Before you buy
WHO YOU ARE BUYING FROM
Our products are available from our offices in London and New York, and from retailers of fine contemporary furniture worldwide.
PRICES AND DISCOUNTS
Our EU and UK price lists indicate whether VAT is included in the price or not. VAT will be charged on orders deliverable within the EU. Our EU retailers will also charge VAT in the locations where they operate. Relevant sales taxes will always be charged where our retailers operate.
We want to make our products accessible to the widest possible audience, which is why we apply a best price policy - without sacrificing quality. You will not find us engaging in frequent promotions as seen in the rest of our industry.
We recognise that an important part of making your purchase decision is a consideration of colours, fabrics and finishes. Please contact us and we will send you our material sample pack.
How To Buy
You can place your order by contacting De La Espada direct at either of our locations or by contacting any of our authorised retailers.
PRIVACY AND SECURITY
We value your trust. We gather only the customer information that is needed to conduct our business efficiently. We do not rent, sell or exchange information about our customers.
HOW TO CHANGE OR CANCEL YOUR ORDER
We do not hold stock. Every piece is manufactured upon request so all sales are final. Should you wish to change your order, we will do our best to help, but please note that if any piece has gone into production we will not be able to make an alteration.
We do offer a reclamation period of 48 hours for all orders, measured from day of order. During this period, orders can be cancelled. We will charge you a 5% administrative fee should you choose to cancel your order within this timeframe. Your refund may take up to forty-five days upon receipt of a written cancellation notice, which can be sent by mail, fax or email. This reclamation period does not apply to orders placed during any promotional period.
Finally, should you not wish to accept delivery of standard furniture manufactured for you, we will offer a refund if the goods have not yet left our factory, but charge you a cancellation charge equivalent to 30% of the value of your order. Once the goods have left our factory, the order may not be cancelled. Sales of promotional items, stock items or special orders are final and may not be changed or cancelled at any time.
DELIVERY AND ASSEMBLY
This service is a crucial part of our desire to give our customers the best possible experience when purchasing from De La Espada. We have our own fully trained delivery team that operates in the New York and London areas. All deliveries take place during working hours from Monday to Friday. We can not promise a precise delivery time on the designated day of delivery. De La Espada ships worldwide and offers a cost effective curbside delivery service for many countries in continental Europe. Our worldwide retailers offer their own delivery options.
WHEN YOUR FURNITURE ARRIVES
Please make sure to inspect the packaging and/or your furniture thoroughly when it arrives. Naturally we do whatever we can to ensure your furniture arrives in pristine condition. Unexpected things do happen though, and the below explains what to do when they do.
Should your furniture arrive damaged
In the event your furniture and/or the packaging arrives damaged, you should note this on the delivery note (local delivery) or the Bill of Lading (curbside delivery). Report the damages to the retailer where the products were purchased, as below.
In case of curbside delivery: as long as you note any damage to the crate on the bill of lading you can sign for your furniture. Given our packaging it is likely your furniture is fine. If you can, take pictures of the damage to the crate(s), then proceed to unpack and inspect the furniture.
Next, call customer service at your retailer to notify them of the problem. Please Note: we will not be able to accept any claims made later than 24 hours after the arrival of your furniture.
We try to package our products as efficiently as possible but our principal goal remains to protect your furniture during delivery. This means you will have some trash once you unpack your order, so you will be tempted to throw away this packaging. However, if for any reason your shipment arrives damaged, please retain packaging for further inspection. Failure to do so might void your claim.
Unless the delivery was made by our own delivery teams, we will ask you to provide us with the necessary documentation upon receipt of your report. This will include a copy of the final bill of lading, and pictures of the damaged packaging and/or damaged furniture. Once we have received this, we will contact you within 5 business days with a solution. Based on the situation we might offer compensation, or offer to replace the furniture.
Once uncrated, please use only your hands to open the packaging. If you do not, you might unknowingly damage your furniture. The damage done by not observing this guideline is very typical, and can be identified beyond doubt. Unfortunately, we will not be able to repair, replace or otherwise compensate you for any furniture that bears these marks.